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analytics and reporting
asked in Users
Dashboard with total call duration per extensionHi All,I run a call centre and the team is getting bigger and its really time consuming downloading call logs and summin...
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May 24, 2018 at 3:03am
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1
Answer
asked in Users
Abandoned Call Report / ViewWe have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Ca...
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Nov 2, 2017 at 2:48pm
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18
Answers
asked in Users
Reports: user activity details in the call queue reportsAs an admin I am looking at the user activity details in the call queue reports. What is the user with the *in front of ...
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Aug 8, 2016 at 12:59pm
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9
Answers
asked in Developers
Why do I not see anything in my app analytics?I cannot see anything in the Analytics feature even though I call APIs in my tools everyday. Can you help me check it an...
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May 12, 2020 at 1:42am
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1
Answer
asked in Developers
Is there an API for call performance records for all users?I want to get the following information for RingCentral Office / MVP. I can get this data in the Analytics Portal today....
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Apr 9, 2019 at 12:06am
1 likes
2
Answers
asked in Developers
Is there a report that shows average hold time for historical?Trying to calculate if we improved on hold times. I see the live reports but need it for a monthly report for a meeting....
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Dec 4, 2018 at 6:41am
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0
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asked in Developers
how do you turn off encryption for recording and analyzing with a 3rd party analytics solutionI have been running into a few prospects that are on the Ring Central platform that would like to analyze their calls. W...
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Sep 14, 2018 at 11:25am
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0
Answers
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